Last updated: August 6, 2026
Sender and scope
UrbanCove, Inc. is the sender identified in these terms. These terms distinguish one-time account verification texts, future transactional account messages, optional property-alert texts, optional general marketing texts, and live calls by an UrbanCove real estate professional.
One-time verification texts
When you enter a mobile number and continue, you request a one-time authentication text for that attempt. Requesting or completing a verification code does not grant permission for recurring marketing messages, property-alert marketing, or calls.
Optional recurring marketing texts
Recurring automated property alerts, new-listing messages, real estate updates, and marketing text messages require a separate affirmative checkbox tied to the displayed disclosure version. The checkbox is optional and is not a condition of buying property or services. Message frequency varies. Message and data rates may apply.
Optional live-agent calls
A separate optional checkbox may permit an UrbanCove real estate professional to make a live call about a property search or request. That choice does not authorize prerecorded calls, artificial- or AI-voice calls, automated telemarketing dialing, or calls by unrelated third parties.
Stopping messages and getting help
Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPT OUT to request that future marketing texts stop. UrbanCove also prepares to recognize other clear natural-language revocation requests. One non-marketing confirmation message may be sent. Reply HELP or contact info@urbancove.com or 661-862-9058 for support.
Separate choices
Declining or revoking marketing texts does not remove account access, saved homes, or saved searches. Call consent, email marketing, push notifications, advertising audiences, and transactional account messages remain separate categories. A prior revocation is not silently reactivated; a new affirmative action is required.
Number changes and recycled numbers
Changing a verified account number requires a current authenticated session and a code sent to the new number. UrbanCove prepares suppression for the old number and conflict review for a number already associated with another canonical contact. Contact UrbanCove if a number has been reassigned or a message reached the wrong person.
Data use and requests
UrbanCove keeps purpose-specific evidence of communication choices and suppression requests under a reviewed retention policy. Text-messaging opt-in data is not sold or shared with unrelated third parties for their own marketing. Service providers may process the data only to support the authorized UrbanCove function. Account deletion and data requests may be submitted through My UrbanCove or by contacting info@urbancove.com; legally or operationally required consent and suppression evidence may be retained after account deactivation.
Provider activation
Phase 23B prepares these controls but does not activate automated marketing communication. Provider configuration, US messaging registration, operational monitoring, and final legal review remain separate launch gates.